Though AT&T is the second largest network carrier in the U.S., many people are not so satisfied with its services. AT&T is the official carrier of Apple iPhone and very often iPhone users complain about dropped calls and poor Internet speed and high 3G data prices of the carrier.
The reality, on the other hand, is a bit different. It is true that AT&T’s network coverage is not so strong in big cities like New York, downtown Chicago, Illinois, San Francisco, California, but the carrier is not solely responsible for this condition.
In a news article published on CNN, it is said that AT&T faces serious hurdles while providing services in big cities. For example, large number of Apple iPhone users lives in New York and they require lots of bandwidth but the tall buildings makes it very difficult for the company to provide network services. What makes the matter worse is that the company has to go through a lengthy process to build cell-phone towers in these cities.
In a recent press event, Steve Jobs, CEO, Apple said that it would take only three weeks to add a cell-tower in Texas but three years if it is in New York because landlords and building owners do not want ugly looking cell-phone towers around their premises.
While service in other areas is quite good. Earlier, this year, PC World conducted its second 3G Wireless performance test where AT&T topped the list. Moreover, it observed a turnover rate of 1.01 percent in the second quarter (aside from the pre-paid subscribers) in the April-June quarter of 2010 which is the record low for the company.