I find it sometimes confusing to understand the obsession of British media about reporting of call center frauds in
The same thing will happen in Indian media too. NASSCOM leaders will talk about taking extra security measures and then Indian media will busy with Indian Premier League and the upcoming general election. I am confident that there will be no follow up from either side. Outsourcing is a win-win situation for both
It is natural that British companies and consumers and Indian companies and workers enjoy the benefit of outsourcing. So, outsourcing is here to stay. The British consumers do not mind a security glitch of few credit cards every year as long as they can get the service without spending a lot of money. On the other hand, Indian workers in the outsourcing field do not get a very lucrative salary that you can expect highest level of professionalism from them. In fact, looking at their salary, I have to praise their level of honesty.
This BBC sting operation has perhaps come at a bad time for the outsourcing sector of
I feel that the salary and other facilities of call center workers in
Don’t get me wrong. I am not supporting credit card fraud or I am not even suggesting that Saurabh Sachar and the unknown call center worker who did the crime should not be punished because they do not earn a lot of money. I want both of them to be punished if found guilty by a law court. All I am trying to say is that as long as the call center workers do not get good salary and they have to deal with such sensitive information, there will be many more incidents of call center fraud activities. Media organizations like BBC should not only just carry out some sting operations but also should do some more investigative reports about the condition of call center workers in